Insurance Brokers Code of Practice

Steadfast Brecknock Insurance Brokers subscribes to the Insurance Brokers Code of Practice. The code aims to building professional competence in the broking profession and increase consumer confidence in insurance brokers, and the role they place in the insurance process.

The code commits brokers to:

  • high standards of customer service;
  • a free and transparent complaints and compliance review process; and
  • abide by any binding sanctions imposed on us under the Code for any breach.

Steadfast Brecknock Insurance Brokers will:

  • comply with all relevant law
  • transparently manage any conflicts of interest that may arise
  • clearly tell you if we do not act for you
  • clearly tell you about the scope of our covered services
  • discharge our duties diligently, competently, fairly and with honesty and integrity
  • clearly tell you how our Covered Services are paid for before we provide them and answer any questions you have
  • handle any money received in accordance with relevant law and any agreement with you
  • ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence
  • response to catastrophes and disasters in a timely, professional, and compassionate manner in conjunction with any industry-wide response
  • ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards
  • support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you
  • not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute
 

Code Document Downloads


Further Information About the Code

For further information about the Insurance Brokers Code of Practice, visit www.niba.com.au or contact NIBA.